Coupled with their extensive experience across all industry sectors, they are able to apply their knowledge of different working environments to suggest the best ways for you to get the most out of your system. Our consultants are all highly skilled and qualified, with many yearsвЂ™ experience working with SAP Business One. Training sessions can be hosted at customer sites, in a classroom setting at AscariiвЂ™s offices, or hosted via web meeting sessions according to customer preference. Training can be adapted to your specific requirements if there is a particular area of the system that your teams need to focus on, so as not to overwhelm them with irrelevant information and ensure they get the most out every session. We can run вЂtrain the trainerвЂ™ courses where your employees will be given a deep understanding of the system in order to be able to train their colleagues, or we can run training sessions for your teams as required. Training is provided throughout the implementation of the system, but dedicated training days can be arranged with our consultants as and when required.

Our goal is to ensure the maximum availability of your SAP Business One system with knowledgeable and helpful customer support engineers there to support you when you need it. We also provide quarterly updates on care pack usage so you always know your usage against availability. Any remaining time not utilised is available to use as standard consultancy and your account manager will cover this with you in an annual review meeting to plan for the year ahead. Care packs are available in 100, 250 or 500 minutes per month for a set fee, and can cover amendments to the system, simple report writing and additional training each month. We operate to strict service level agreements and support is available by phone, via web meetings or on-site when necessary.ДЄs well as providing standard SAP bug-fixing and issue support, we also offer a range of care packs which provide a defined quantity of additional support and system configuration time. Our support engineers are at the end of the line to give you the technical expertise and advice you may need for system issues you may encounter. Our customers are the heart of our business and we pride ourselves on the level of customer support we provide, with an excellent customer retention record. It is also easy to add new users to the system and increase database quantity as required, paying only for what your business needs at that time. Your usage can easily be scaled up or down as required, meaning that you are not paying for capacity that is not being used. Hosting SAP Business One in the Cloud enables customers to take advantage of a subscription licensing model, meaning that your investment becomes an operational expense rather than a capital expense, and means that you will know your monthly out-goings over a fixed term. We use Amazon CloudWatch to monitor the platform continuously and the stability of the platform is of the highest priority, providing advanced warning of any recommended changes to your infrastructure to ensure optimum usage.

Back-ups are performed on a daily, weekly, monthly and annual basis, and вЂsnapshotsвЂ™ can be taken at any time.

Built on AWS, it offers world-class security, reliability and uptime, so you can be assured that your data is safe. Our Cloud platform was purpose built for hosting SAP Business One by our highly qualified engineers, who are certified experts in both AWS and SAP Business One. Ascarii was set up as a вЂCloud firstвЂ™ company and we have customers globally who are running SAP Business One on our Cloud platform.

Sap business one support